Terms & CONDITIONS
DISCLAIMERS & DISCLOSURES
You are responsible for your own safety throughout your stay with us.
Do not, under any circumstances approach any animals, leave food outside unattended, leave a campfire unattended bring any weapons, or take part in any illegal activity throughout your stay.
Mary Rive Station is not liable for personal injury or damage to personal property. This is inclusive of any damage incurred to your vehicle as a result of exposure to unpredictable inclement weather or rural road conditions.
Our total liability under these Terms is limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim and we are not liable for consequential or indirect loss.
You are responsible for reading all communication addressed to you from us. This includes but is not limited to all access instructions, parking instructions, electricity, water and gas conservation throughout your stay with us. Failure to read all communication may result in vehicle damage or over-consumption of necessary resources throughout your stay.
INTRODUCTION
Please read our terms and conditions set out below (Terms), including our House Rules (Attachment 1) before booking a stay with us. In these Terms, “we”, “us” “our” means Mary River Station, “you” or “your” means the person, organisation or entity that books a stay with us, and any guests staying with you.
These Terms form the agreement under which we will supply our stays to you. Please read these Terms carefully. By booking a stay with us, you indicate that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms.
If you have any questions, please contact us before booking a stay, by using the contact details below.
BOOKING STAYS
You may book a stay from us by contacting us directly via our website (Site). You must be at least 18 years old to make a booking. We may, at our discretion, accept or reject any booking of a stay, for any reason. If we accept your booking, a confirmation email will be sent to you by us. It is your responsibility to check the booking details (including, in particular, the details of your stay).
Your booking will be complete, on your payment of the fees for the stay in accordance with these Terms, and any payment terms set out on the Site.
CANCELLATION, BOOKING CHANGE & NAME CHANGE POLICY
Our booking change, cancellation and name change policy is as follows, where you cancel your stay, request a change to your stay or request a name change on your booking:
21 days or more before check-in date – $25 processing fee plus any additional nightly rate charges based on your desired changes.
less than 21 days before check-in date – no refund of the fees paid and no changes possible.
All change requests must be emailed with the information you are requesting to change. If you are unable to make your stay, the cancellation policy will apply.
Once a booking is confirmed, any cancellation or change to the booking made by the guest will be subject to our cancellation policy. We regret that we cannot offer refunds or credits for any changes of mind at the location or early departures. In the event that a guest fails to arrive on the scheduled date of arrival, the full amount of the reservation will be charged and no refund will be issued.
PAYMENT
The fees are determined by the stay that you have selected during the booking process and as further particularised on the Site. The fees for your stay must be paid in full prior to the commencement of your stay with us. You must use a credit card in your own name.
The payment methods we offer are set out on the Site. We may offer payment through a third party provider. You acknowledge and agree that we have no control over the actions of the third party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
RESCHEDULING OR CANCELLATION BY US
We will notify you as soon as possible if we need to cancel or reschedule a stay, and we will use our best endeavours to reschedule the stay at an alternate start date that is agreed between you and us.
If we cancel a stay because of events or circumstances beyond our reasonable control:
prior to the start date of the stay, we will offer a free change to another date or credit any fees that have been paid by you; and
during your stay, at our reasonable discretion (based on the event or circumstance) you may be offered the option of late checkout or a credit to be used towards a future stay with us.
YOUR CONDUCT
During your stay, you must cooperate with us, and comply with the House Rules, as set out at Attachment 1 to these Terms, and any instructions or directions given to you by us.
You also acknowledge and agree that:
your stay is for recreational and holiday purposes only and that any excessive noise, anti-social behaviour, illegal acts, parties or functions of any kind are not permitted;
the number of occupants during your stay must not exceed the number of guests set out in your booking and that any additional guests must be agreed in advance by us and may be subject to additional fees;
we take no responsibility for any of your actions, incidents or damage or loss of your personal property during your stay;
you are responsible for any additional cleaning costs where you have left the dwelling in an unacceptable condition, at our discretion. Any additional time incurred by our cleaners as a result of the dwelling being left in an unacceptable condition will result in a $40 charge or more and any failure to remove rubbish will result in a $35 charge per bag;
your failure to park your vehicle in the designated parking area at the cabin may result in damage to your vehicle and in the event your vehicle becomes bogged, you may be required to pay a towing fee;
you are responsible for any loss or damage to the cabin, furniture, fittings and inventory during your stay. All damages, breakages or losses are to be reported to us immediately; and
smoking is not permitted inside the cabin at any time but may be permitted at a minimum of 10 metres from the cabin (noting we expect you to take due care to avoid fire risk and subject to any fire bans in place during your stay).
You agree to indemnify us for any losses that we may suffer due to your stay, including but not limited to any damage to the cabin, furniture, fittings, surrounding land, animals (including wildlife and livestock) by you or your guests or failure to properly exit the dwelling including but not limited to failure to close windows, lock the door, leave the key in the correct location, or turn off the gas or water if required. Compensation for any damage will be charged directly to your credit card on file.
If we have reasonable grounds to believe that your conduct breaches any of these Terms, we have the right to enter the dwelling at our discretion and without your consent. We may terminate these Terms and request you to leave a stay if in our view your conduct is inappropriate. If we request you to leave a stay on this basis, you must leave immediately and no refund will be made to you.
YOUR COOPERATION
You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a stay and to provide the stay to you. This includes, but is not limited to, providing us with your full name, date of birth, contact details and postcode. The information and documentation that you provide to us, must be complete, accurate and correct.
All guests (including adults, children and infants) must be identified in the booking prior to the commencement of your stay with us. Failure to disclose this information may be regarded as trespassing on privately-owned land, resulting in fines.
LIMITATION OF LIABILITY
Exclusions: To the maximum extent permitted by law, we exclude all liability, and will have no liability, for:
any acts or omissions of you;
any acts or omissions of any third party;
any event or circumstance beyond our Landowner’s reasonable control;
any information or documentation supplied by you; and
any property loss or damage (including to your baggage) or personal injury, loss or death, except where caused by our (or the Landowner’s) negligent act or negligent omission.
Neither party will be liable for any consequential or indirect loss.
Limitation: To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim, provided that this clause will not operate to limit your liability for any indemnities provided in these Terms.
The obligations under this will survive termination of these Terms.
GENERAL
Promotions: We may from time to time issue discount codes or run promotions and competitions on the Site or on social media. The conditions of use relating to any promotion, discount or competition will be set out on the Site.
Credits issued by us cannot be applied to promotional sales or discounted offers.
Compliance with law: You agree to comply with all applicable laws.
Governing Law: These Terms are governed by the laws of Queensland. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
For any questions or notices, please contact us at:
Mary River Station
Attachment 1 – House Rules
RISK DISCLAIMER
The cabin resides on working a farm, and as such, there are important risks to be aware of, including the following:
You may be provided with rules specific to your stay, which may include but are not limited to indicating where you are/ are not permitted to go. You agree to abide by any rules and not enter any unrestricted or fenced-off areas.
You must not interact with any animals (including livestock and wildlife). There is strictly no entering of the livestock pens or paddocks permitted at any time, or feeding any animals.
Please leave gates as you found them (I.e. close them behind you if they were closed) to prevent animals escaping / entering.
There are vehicles operating throughout the property. Please be aware of vehicles when walking through the property.
The property includes hazards such as unfenced dams, river, steep ravines and barbed wire and electric fences, which you should exercise particular caution when using or nearby.
Pets are not permitted at Mary River Station
Parents or guardians are responsible for supervising their children at all times.
No weapons are permitted on the property.
GENERAL
Guests and visitors must comply with the booking Terms, and all House Rules.
Guests must notify us of any problems with the cabin as soon as possible.
AMENITIES
The cabin is equipped with the basic necessities to enjoy your time in nature. We intentionally maintain a simple and minimalistic space, equipped with simple essentials to cook, clean, shower and sleep.
The cabin includes cooking utensils, an indoor cooktop, a small fridge, bedding, towels and basic consumables such as salt, pepper, coffee, tea and olive oil.
All equipment and facilities are provided at our discretion. While we aim for all equipment to be in working order for the duration of your stay, should a breakdown or rare occurrence arise that renders a non-essential element unusable, we do not take the responsibility for replacing or refunding you for the lack of use of this equipment or facilities.
RURAL LIFE
Insects & Wildlife
You accept that you are staying in a rural dwelling and that you will likely encounter some wildlife, insects, vermin, livestock and/or other animals.
The cabin is maintained and cleaned regularly; however, wildlife is common in the local countryside. We accept no liability (nor will we issue a refund or credit) for the visits of any insects, livestock, vermin or wildlife, including, but not limited to, cattle, kangaroos, wallabies, possums, birds, flies, midges, mosquitoes, spiders, snakes, ticks, leeches and rodents.
Guests agree to take appropriate safety measures to prevent negative interactions with wildlife in the area. This includes, but is not limited to, not engaging with wild animals, keeping food out of reach, keeping the cabin and surrounding property clean, and securing all personal items. You are not permitted to harm the land or the natural habitat of any wildlife in any way. We are not liable for any personal injury due to animals, wildlife, insects or bugs.
Power & Connection
The cabin is connected to mains electricity and water is supplied by UV filtered tank water.
You accept that throughout your stay, you are responsible for water conservation. Failure to do so may result in running short on water during your stay.
The nature of being off-grid means that there may be rare occurrences when water and electricity may be low throughout your stay. Our team are available to support you throughout these occurrences in the unlikely event they arise between 10AM and 7PM (AEST), with extended trade on Fridays and Saturdays between 10AM and 8PM (AEST) and reduced hours on public holidays.
You accept that at times there may be no internet, phone reception and that local towns or medical services may not be accessible without a lengthy drive from the property or open on weekends or after hours.
EV Charging
Guests are not permitted to charge electric vehicles at the cabin due to the risk of system damage and power drainage. If this policy is disregarded, we reserve the right to recover costs for any necessary electrician or tradesperson call-outs and compensate for any lost booking revenue caused by disruptions to subsequent stays.
CLEANING
By Mary River Station:
The cabin is cleaned prior to each guest’s arrival to the property. If there are any reasonable cleanliness issues when you arrive, you agree to notify us as soon as possible so that the appropriate action can be taken.
By the guests:
Before your departure from staying with us, you accept that you are responsible for leaving the cabin reasonably clean, as well as taking all of your rubbish with you.
You are required to clean any cooking utensils used, fully extinguish fire in the fire pit or fireplace and remove any rubbish or unreasonable mess created by you in or around the cabin.
Failure to reasonably clean the cabin before your departure will result in an immediate $40 charge to you for the extra time incurred by our cleaners.
Failure to remove rubbish after your stay will result in an immediate $35 charge to you per bag.
INTERNAL FIREPLACE
The internal fireplace has been installed to regulatory standards. The fireplace door must remain closed at all times during operation once a fire is lit and must remain closed until fire is completely extinguished.
CAMPFIRES
We may ban any fires at any time beyond any local fire ban. Any guest who lights a fire when a fire ban has been imposed will be removed from the property and will be subject to fines.
If fires are permitted, they must be contained within the designated fire pit. By choosing to light a fire, you accept the responsibility to comply with all fire regulations and for mitigating any risks to the dwelling, property, people and animals.
If it is windy, you must not light a fire under any circumstances.
Standard fire regulations are as follows:
When lighting fires, you must only use the designated permanently constructed fire pit.
Ensure there is no debris within 2 metres of the fire.
Completely extinguish the fire before leaving the firepit at any time.
Please familiarise yourself with Queensland fire regulations: https://www.ruralfire.qld.gov.au/
EXTREME WEATHER CONDITIONS
In the case that the cabin or property in inaccessible or unsafe due to extreme or inclement weather conditions prior to or during your stay, we will offer guests a credit for the impacted number of days, to redeem at another date, subject to availability.
Please note, we will not offer any credit or refund if the cabin and property is accessible and safe to inhabit but you are unable to make it due to extreme or inclement weather conditions at your home or en route to the property. For this reason we recommend you consider travel insurance or making your booking with a credit card that provides travel insurance.
PARKING
To ensure the safety of our guests and the conservation of the natural environment, you are required to park your vehicle at the designated parking area. Failure to adhere to the parking parameters outlined by us severely risks the condition of the land, as well as the safety of you and your vehicle.
In the event you fail to park in the designated parking area at your dwelling and become bogged, you will immediately incur a $150 fee for one of our trusted caretakers to assist with retrieving your vehicle should they be available.
Failure to follow access instructions outlined by us prior to your booking may result in damage to your vehicle. Any costs associated with the damage to your vehicle will be incurred by you at your own expense. You may also be liable for any costs associated with the damage to the property by your vehicle in the event you fail to use the designated parking area.
LOCATION
The cabin is located on privately owned, rural land and operates as a working cattle station. Due respect for the onsite caretakers as their primary residence, livestock and farming practices should be exercised at all times.
AGE
All minors under the age of 18 years of age must be accompanied by a parent or legal guardian and supervised at all times.
Under no circumstances are underage individuals permitted to consume alcohol or partake in illicit activity. We are not responsible for underage drinking and violations of this policy will result in immediate expulsion from the premises without refund, and involvement with law enforcement.
FOOT-AND-MOUTH DISEASE
Following the official action imposed by the Australian Government regarding the recent Indonesian outbreak of foot-and-mouth disease, we are introducing immediate precautions to ensure the protection of our livestock.
Affecting the health of hoofed animals only (cattle, horses, sheep and goats), foot-and-mouth disease poses a significant risk to Australia’s livestock industry.
Due to the risk that disease can pose to our livestock and farming operation, any guest staying with us must disclose if they are returning from Indonesia within 72 hours of their booking with us. Failure to disclose your travel will result in heavy fines.
NOISE
Guests and visitors must not create noise that is offensive to occupiers of neighbouring properties especially between 9pm – 8am. Offensive noise is prohibited and may result in termination of permission to occupy the property, eviction, and loss of rental fees paid under the Terms.
DAMAGES AND BREAKAGES
If there is any damage or faults within the property on arrival, please contact us immediately. If any items or furniture is broken during your stay, please inform us as soon as possible. Repair or replacement of damaged property may be charged to guests.
DEPARTURE ARRANGEMENTS
Please read instructions in the final confirmation email regarding check in and check out arrangements. Failure to check-out at the agreed upon checkout time will result in a charge of an additional night’s fees.
BUNK BEDS
You must use caution when climbing or descending from the upper bunk.
EMERGENCY CONTACT
In the event of an emergency please call 000 for fire, ambulance or police.
Please email us on hello@maryriverstation.com.au for all other non-emergency matters.